One operation, run in four phases.
Named owners, a fixed cadence and documented output at every stage. Every Monday you receive a report like this one.
Monday report
Example week, during rollout
- Status
- Germany Live
- Netherlands Integrate
- France Deploy
- Exceptions
- Carrier service levels vary in France. Owner: logistics domain lead.
- Interventions
- Recovery plan agreed with the carrier. Escalation path active.
- Decisions
- Needed from you: keep the carrier on its recovery plan, or move volume to the alternative carrier.
- Next actions
- Logistics domain lead confirms the plan before the next review.
When growth outpaces the operating model.
That is usually when we are engaged: execution has started to depend on individuals. We adapt how we work to the culture, pace and ambition of each brand.
- Europe expansion
- Growth targets are clear, but the operating model cannot yet scale consistently across markets and channels.
- Multi-market complexity
- Catalogue, pricing, payments, logistics and compliance are localised market by market, creating fragmentation faster than it can be governed.
- Ownership gaps
- Decision rights and escalation paths are unclear. Teams react, partners are uncoordinated and execution slows when it needs to speed up.
Delivery phases
Every engagement follows the same path. Each phase has a scope, an owner and exit criteria, and nothing advances without them.
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01
Stabilise
Establish control and remove ambiguity. This phase cannot be skipped: everything else is built on it.
- Operational risk map with owners
- Escalation paths and decision rights
- Baseline SLA and exception overview
-
02
Deploy
Move from assessment to governed execution, with documented SOPs and operational ownership from day one.
- SOPs and operating cadence
- Partner governance model
- Go-live readiness per market or channel
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03
Integrate
Connect the interfaces, own the dependencies and build the playbooks that let us move quickly together when things change.
- Integration map and cross-system ownership
- Exception and opportunity playbooks
- Unified operational reporting
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04
Live
Operate, scale and grow. Run operations on a fixed cadence and look for the commercial opportunities that controlled execution makes possible.
- Ongoing operational cadence
- SLA improvement and cost control
- Commercial opportunity identification
- Optional structured handover
Engagement models
Choose how much scope we take on. We keep running what we build, on the same governance model whatever the scope. Should your own team ever want to take over, a structured handover is possible.
| Scope | We run it (operator retainer: an ongoing operating mandate) |
|---|---|
| One module | One operational boundary with defined scope and documented output. The fastest path to control. |
| Several modules | One accountable owner across domains: one cadence, one escalation path, and an eye on commercial opportunities as you scale. |
| All five, end-to-end | The full operating model under one governance cadence and output standard, for new-market entry or post-acquisition consolidation. |
Not sure which module comes first? Choose your first module.
What you get, and how it is governed
Everything we run is owned, documented and reviewed on a fixed rhythm. The goal is faster, better decisions.
OwnershipNamed owners per domain, escalation paths and partner governance, written down and enforced.
Decision rights have explicit boundaries: what we decide, what you decide and what partners execute. All of it is documented.
Operating rhythmA fixed control cycle: status, exceptions, interventions, decisions and next actions.
Control cycles run on a set rhythm, so nobody has to chase an update and nothing stays ambiguous. Each review ends with named owners for the next actions.
Status languageProgress is reported as operational state, in four words: Stabilise, Deploy, Integrate, Live.
Status is factual, risk is named and decisions are documented. When something is at risk, the update says so and says what is being done about it.
A fixed rhythm replaces ad hoc reporting and reactive execution. You know when you will hear from us, what you will hear and what happens next.
SOPs and playbooksSOPs for core flows and playbooks for incidents and exceptions, usable by your teams straight away.
Handover is optional. If your internal teams take over, we provide the SOPs and a structured handover package, fully executed and documented.
Operational signalsBaselines and reporting that surface risk, SLA performance and execution drift before they become cost.
Signals are tracked across your systems and partners, so drift shows up in the weekly review before it turns into cost.
Tell us where you need control first.
We will propose the smallest operational step that puts you in control, modular or end-to-end.